Select the Filmora application from the list. To take a sample, open the Activity Monitor application (from the Utilities folder inside your Applications folder).Īfter opening Activity Monitor, make sure the CPU tab is selected. If Filmora app becomes unresponsive (“hangs”, “spins”, or “beachballs”), a sample of the app process will help us figure out why. When you face the freeze issue during editing with Filmora, please take a sample and send to us to do further troubleshooting here. How to take a sample in macOS when my Filmora9 freeze? NOTE: If you have a notebook or laptop computer, you should visit the website of the notebook manufacturer to download the latest driver. (3) Intel users can download the latest drivers from: (2) AMD/ATi users can download the latest drivers from:

(1) Nvidia users can download the latest drivers from: Generally, Filmora suggests you to download the most recent driver version that is available. (2) Select Display tab, your graphics card name, manufacturer, version and date will now be displayed.īased on your graphics card, you can choose the link below to update your driver. (1) Choose Start, type dxdiag in the Search text box, press Enter. Here are two methods for you to identify. If you have similar issues listed above, please try the following steps to update your graphics driver.īefore updating your drivers, you need to know what graphics card your computer processes. Starting crash issue related to GPU driver Updating the graphics driver can correct some odd visual behaviors in Wondershare Filmora, which includes, but are not limited to, the following: The graphics driver is a system software that controls a computer's video adapter (sometimes called a graphics card or GPU). How to update graphics driver to solve some crash issues in Filmora? You can also contact 2Checkout support directly: the above solution can’t help you out, please provide licensed email or order number and click Wondershare Support Team to get further help. Go to “My Products”, click on “ Stop automatic license renewal” beneath each product that has this option enabled.

You can also refer to for further information.ĢCheckout(order number start with “AG” ):Ĭreate New Account with your 'Order number' or 'Email address' For order which paid via Paypal or 2Checkout, it may need to cancel the subscription from Paypal or 2Checkout with below instruction:įor the orders number start with “B”(like B4FH04857N08XXXXX),you can cancel the subscription on your Paypal account with below instructions:Ĭlick the Settings icon next to 'Log out' and select 'Account Settings' from the dropdown.Ĭlick Money, banks and cards on the left.Ĭlick Set Automatic Payments to the right of 'Automatic payments'.Ĭlick on the merchants name you wish to cancel.Ĭlick Cancel and then click Yes to confirm. You can cancel the subscription from CANCEL SUBSCRIPTION with your order or licensed email.

Filmora 9 keeps crashing